Troubleshooting Guide
Having trouble with Universal TV Remote? Follow these steps to resolve the most common issues quickly.
Quick Fixes
Try these first — they resolve most issues in under a minute.
Restart Both Devices
Turn off your TV and phone, wait 30 seconds, then turn them back on. This resolves 70% of connection issues.
Check Wi-Fi Connection
Ensure both devices are connected to the same Wi-Fi network. Different networks prevent communication.
Update the App
Check the App Store or Google Play for updates. Newer versions often fix bugs and add support for more TV models.
Reset Network Settings
On iPhone go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings if connection issues persist.
Common Issues & Solutions
Click any issue to see causes and step-by-step solutions.
1
TV Not Detected
Easy
2–5 minutes
Common Causes
- TV and phone on different Wi-Fi networks
- TV's network features disabled in settings
- Router has AP isolation or device isolation enabled
- TV is too old and doesn't support network control
Solutions
- 1 Verify both devices are connected to the same Wi-Fi network
- 2 Enable network features in TV's settings menu
- 3 Check router settings and disable AP / device isolation
- 4 Try manual setup by entering your TV's IP address
- 5 Ensure TV's firmware is up to date
2
Commands Not Working
Medium
3–10 minutes
Common Causes
- Connection lost between phone and TV
- TV in special mode (HDMI-CEC disabled)
- Incorrect TV brand or model selected in app
- TV's remote control feature is disabled
Solutions
- 1 Restart both TV and phone
- 2 Reconnect to TV in the app
- 3 Verify correct TV brand and model is selected
- 4 Check if HDMI-CEC is enabled on your TV
- 5 Try removing and re-adding the TV in the app
- 6 Ensure no other devices are controlling the TV simultaneously
3
App Crashes or Freezes
Easy
2–5 minutes
Common Causes
- App needs update to latest version
- Phone storage is full or nearly full
- Corrupted app data or cache
- iOS / Android version is outdated or incompatible
Solutions
- 1 Update app to latest version from App Store / Google Play
- 2 Free up storage space on your phone (at least 1 GB free recommended)
- 3 Delete and reinstall app to clear corrupted data
- 4 Update your phone to the latest OS version
- 5 Restart phone to clear temporary issues
4
Slow or Delayed Response
Medium
5–10 minutes
Common Causes
- Weak Wi-Fi signal or network congestion
- Too many devices connected to network
- Router is far from TV or phone
- Network interference from other devices
Solutions
- 1 Move closer to your Wi-Fi router
- 2 Reduce the number of devices on the network
- 3 Switch to a less congested Wi-Fi channel on your router
- 4 Use 5 GHz Wi-Fi instead of 2.4 GHz if available
- 5 Restart router to clear network congestion
- 6 Check for firmware updates for your router
Advanced Troubleshooting
For persistent issues that the above steps did not resolve.
Network Configuration
- 1 <p>Assign a static IP address to your TV in router settings<br />
- 2 Disable VPN on your phone while using the app<br />
- 3 Configure router firewall to allow local network communication<br />
- 4 Enable UPnP (Universal Plug and Play) on your router<br />
- 5 Check if MAC address filtering is blocking devices</p>
TV-Specific Settings
- 1 <p>Enable ‘Mobile’ or ‘Remote App’ feature in TV settings<br />
- 2 Turn on HDMI-CEC or Anynet+ (Samsung) / Simplink (LG)<br />
- 3 Disable ‘Quick Start’ or ‘Instant On’ mode temporarily<br />
- 4 Reset TV’s Smart Hub or network settings<br />
- 5 Check your TV manufacturer’s app for additional requirements</p>
Phone Settings
- 1 <p>Ensure ‘Local Network’ permission is enabled for the app<br />
- 2 Disable ‘Low Power Mode’ which limits network activity<br />
- 3 Turn off ‘Private Wi-Fi Address’ for your home network<br />
- 4 Check that your phone’s firewall isn’t blocking the app<br />
- 5 Reset all settings on your phone if problems persist</p>
Still need help?
If the issue persists, our support team is happy to help.